Returns & Exchanges

At Kona Mountain Coffee, we take pride in our 100% pure Kona beans and want you to be completely satisfied with your order. If your coffee or merchandise does not meet your expectations, please contact us within 30 days for a resolution.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and details regarding the issue with your coffee or merchandise.

• 2.
  Verification

  Our team will review your request and may ask for photos if the product arrived damaged to ensure we improve our shipping processes.

• 3.
  Return Shipment

  If a physical return is required, we will provide you with a return authorization number and the correct shipping address for our roasting facility.

• 4.
  Refund or Replacement

  Once your request is processed, we will issue a full refund to your original payment method or ship out a fresh replacement at no extra cost.